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Get help with a charge or service.

Dispute a charge or report an issue with the work. Give us the details and we'll review it and get back to you.

  • Tell us what happened — a charge you're disputing or an issue with the work. Include the order number if you have it.
  • We review every request by hand and reply to the email you give us.
  • If a refund is due, we can issue it directly to your original payment method.
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About you

How we reach you about this request.

Have an account? Sign in

Have an Otopair account? You can also raise a dispute from your booking in the app. Sign in to your dashboard.