Which address
- support@otopair.com for drivers: booking questions, a problem with a job, your account, or something Oto got wrong. Press, partnership and accessibility messages go here too, with the topic in the subject line.
- data@otopair.com for the car-data API: access, keys and reports.
- privacy@otopair.com for privacy questions and requests to access, correct or delete your data.
- legal@otopair.com for questions about the terms of service.
There is no public phone line yet; email is the channel. Otopair is based in Staten Island, NY.
In the app
For anything about a specific booking, message the shop from the booking first; the shop’s team answers with the job in front of them. A dispute about a completed job is opened from the booking within 14 days of the final charge. The feedback form in the app also reaches the support inbox, and a thumbs up or down on an Oto reply is read by the team that maintains it.
Oto can take you to the support and feedback screens but cannot file a ticket or a dispute for you.