When you can file
Within 14 days of the final charge, once the final amount has actually been charged; a booking can have one open dispute at a time. For a problem right after pickup, message the shop first from the booking (there is a quick action for it); a dispute is the formal step when that does not resolve it.
What you can dispute
- The wrong part was fitted.
- You were overcharged against what you approved.
- Work you paid for was not done.
- Work you declined was charged anyway.
- A concern about the quality of the work.
- Something else, with your own description.
What happens next
Otopair reviews the job record: the price you approved, every approval request and your answer to it, the messages between you and the shop, and the itemized receipt. The dispute is resolved as no refund, a partial refund, or a full refund. It is a review, not an automatic reversal, and a person decides it.
How a refund reaches you
A refund is issued by the shop through Otopair, back to the card you paid with, in full or in part. If you paid a shop in cash for a walk-in job, there is nothing to reverse on a card and the refund is handled in person at the shop. If you take a charge up with your card issuer instead, that follows the card network’s process, not this one.
Otopair does not warrant repairs; any parts or labor warranty is the shop’s own. The warranty page explains who stands behind the work after the dispute window closes.